Warranty and Returns

Warranty and Returns

Warranty

We will handle all returns and process refunds in accordance with the Australian Consumer Protection legislation. All our products come with a minimum 12-month Australian warranty, many even come with a 24-month warranty! If a product you purchase from us is faulty within the warranty period we will replace it and pay for postage both ways.

Change of Mind

We stand behind our products and are sure you will love them. If we have an inaccurate description or image for any product or you’re not happy with the purchase, you may return it for a refund within 30 days. Products must be unopened, unused and have original packaging & hygiene seal intact. For obvious health and hygiene reasons we have to be extremely strict with this policy and a refund will be issued once the product has been returned and inspected. Please be aware that you will be required to pay for the return postage.

To initiate the returns process, please email us at support@onlinepurchase.com.au or fill out the contact form on our website.